Payment Policy
Effective Date: September 10, 2026
Business Days: For purposes of this policy, business days are Monday through Friday, excluding weekends (Saturday through Sunday) and U.S. federal holidays.
Operated by: Le Couture Store LLC, a Wyoming Limited Liability Company
Accepted Payment Methods
We accept the payment methods displayed as available during checkout. Available methods may depend on the payment provider, transaction, customer device, card issuer, and other technical or eligibility requirements.
Current supported methods may include major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB, as well as Google Pay where available.
Card payment credentials are processed securely through Stripe. We do not accept cash, checks, wire transfers, or cryptocurrency.
If a payment method is listed in this policy but is not displayed as available during checkout, it is not available for that transaction. The payment methods shown during checkout control.
Payment Currency
All prices on our website are displayed and charged in US Dollars (USD). We do not currently offer pricing in other currencies. If your card is held in another currency, your card issuer will apply its own conversion rate and any applicable fees — these are outside our control.
Taxes
Sales tax, where applicable, is calculated and collected automatically at checkout based on your delivery state. The applicable sales tax amount, if any, is displayed at checkout before you complete your purchase. No import duties or customs fees apply. For full details, see our Shipping Policy.
Payment Authorization and Timing
By submitting an order, you authorize us and our payment provider to charge the full order amount to the payment method you select at checkout. We attempt to collect payment when you place the order, not when the order is dispatched.
Payment must be successfully completed before an order can be accepted for production. Successful payment does not by itself guarantee final acceptance of an order, which remains subject to order review, fraud screening, product availability, and the other conditions described in our Terms of Service.
Personalized Orders: Payment is collected when you place the order. However, production does not begin until you approve the personalization layout preview. For additional information, see our Shipping Policy and Refund and Return Policy.
Pending Transactions and Authorization Holds: Your bank, card issuer, or payment provider may initially display a transaction as pending before it is fully completed. A pending authorization may also appear after an unsuccessful, interrupted, canceled, or declined payment attempt.
If a transaction is not completed or an authorization is released, the pending amount may disappear or be reversed rather than appear as a separate refund. The timing of any release or reversal is controlled by your bank, card issuer, or payment provider and varies by provider. Please contact your payment provider if a pending authorization remains longer than expected.
Failed Payments
If your payment is declined, incomplete, or otherwise unsuccessful, you may receive a notice during checkout, by email, or through another available transaction-status message.
Your order will not be accepted for production until payment is successfully completed. You may be asked to verify your payment information, try the payment again, or select another available payment method.
Payment failures may result from insufficient funds, incorrect payment information, card-issuer restrictions, authentication requirements, suspected fraud, technical interruptions, or other decisions made by your bank, card issuer, or payment provider.
If you believe a payment was declined incorrectly, please contact your bank or payment provider for additional information.
Fraud Prevention and Order Verification
All orders are subject to security and fraud prevention screening. In some cases, we may need to verify your order details before processing. If additional verification is required, we will contact you via the email or phone number provided at checkout.
Orders that cannot be verified or that are flagged by our security systems may be delayed or canceled. We reserve the right to refuse or cancel any order we believe may be fraudulent or unauthorized. If your order is cancelled after payment, you will receive a full refund to your original payment method.
Made-to-Order Model
All products are offered through a made-to-order model. Le Couture Store does not maintain inventory of finished, decorated products.
For non-personalized orders, an accepted order may be submitted for on-demand production and fulfillment after payment is successfully completed.
For Personalized Orders, payment is collected when the order is placed, but production does not begin until you approve the personalization layout preview.
Because production begins after the applicable processing requirements are met, cancellation and modification requests are time-sensitive and may be accepted only before production begins.
Order Cancellations and Modifications
Because all products are made to order, cancellation and modification requests are time-sensitive. We do not guarantee a fixed cancellation or modification period after an order is placed.
You may request a cancellation by contacting us as soon as possible at order@lecouturestore.com. We can cancel your order only if production has not yet begun. Once production begins, the order cannot be canceled.
You may request modifications — including changes to your shipping address, size, color, or other order details — by contacting us as soon as possible. Modifications are not guaranteed and can be applied only if the order status still allows the change.
Personalized Orders: If your order includes text personalization, you may cancel it before you approve the personalization layout preview, provided production has not begun. Once you approve the layout and production begins, the personalized order is final sale and cannot be canceled, returned, or exchanged for change-of-mind reasons. Exceptions apply if the item arrives damaged, defective, incorrect, or personalized incorrectly due to our error. See our Refund and Return Policy for full details.
For full details on the cancellation and modification process, see our Shipping Policy.
Refunds
Refunds are issued to the original payment method in accordance with our Refund and Return Policy.
Once we receive your return, we will inspect it and notify you of approval or rejection within 2 business days. Approved refunds are issued to your original payment method within 7 business days after we receive and approve your return. After we issue the refund, your bank, card issuer, or payment provider may take an additional 5–10 business days to post it to your account.
Please allow up to 19 business days from the date we receive your return for an approved refund to appear on your statement.
For questions about a specific refund, contact order@lecouturestore.com.
Security of Your Payment Information
Our checkout and payment-processing connections use HTTPS and current transport-layer encryption designed to protect information during transmission.
Stripe processes payment card credentials through PCI DSS-compliant payment technology. Stripe is certified as a PCI Level 1 Service Provider.
Le Couture Store LLC does not store complete payment card numbers or card security codes in its own systems. Depending on the transaction and services used, we may receive or retain limited payment-related information, such as:
- the card brand and last four digits;
- limited card-expiration information;
- billing and shipping information;
- payment status;
- transaction and payment identifiers;
- refund and dispute information; and
- fraud-prevention, verification, and risk-related records.
We use and retain this limited information as reasonably necessary for order processing, payment reconciliation, refunds, fraud prevention, accounting, customer support, dispute management, legal compliance, and business records.
Although we and our providers use safeguards designed to protect payment information, no method of electronic transmission or storage is completely secure.
Privacy
Personal information provided during checkout may be used to process and fulfill your order, complete payment transactions, prevent fraud and misuse, provide customer support, process returns and refunds, maintain accounting and transaction records, resolve payment disputes, comply with legal obligations, and perform the other purposes described in our Privacy Policy.
For complete information about the personal information we collect, how we use and disclose it, applicable retention practices, service providers, and your rights under U.S. state privacy laws, please review our Privacy Policy.
Consumer Rights
This Payment Policy does not limit or affect your statutory rights under applicable federal or state consumer protection laws. Depending on your state of residence, you may have additional rights beyond those described in this policy.
Governing Law
This Payment Policy is governed by the laws of the State of Wyoming, United States, and is subject to the terms outlined in our Terms of Service.
Policy Updates
We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with an updated date. For completed purchases, the Payment Policy in effect at the time of purchase will apply, unless a later change is required by law or is more favorable to the customer.
Questions About Payments?
Main Email: hello@lecouturestore.com
Orders & Returns: order@lecouturestore.com
Phone: +1 (914) 292-1969
Support Hours: Monday–Friday, 09:00 AM – 05:00 PM, MT (Mountain Time)
Live Chat: Available during support hours