Refund policy

At Le Couture Store, we are dedicated to providing products that clothing, bags, and jewelry each piece carefully selected to bring style, comfort, and a touch of elegance to your everyday look. We work hard on every detail to make our products and services right for you. If you are unhappy with your purchase, we have a clear and simple return and refund policy to help you.

40 days Return Policy:

You can return your item within 40 days of receiving it. For a successful return, the item must be unused and in its original packaging and condition, and you must include the order confirmation or packing slip.

How to Initiate a Return:

  • Contact Us: Before returning any items, please contact us at hello@lecouturestore.com to initiate the return process.
  • Return Authorization: Once your return request is approved, we will provide you a Return Authorization (RA) number and instructions on how to return the product.
  • Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
  • Include RA Number: Clearly write the provided RA number on the outside of the package.
  • Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Opened or used products
  • Gift 

Damaged or defective items:

If you receive a damaged or defective item, please contact us within 4 days of receiving it. You can contact us hello@lecouturestore.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

We do not offer exchanges at this time. If you wish to take another item, simply return your original item for a refund and then place a new order for the item you want.

Contact Information:

If you have any questions about our refund and return policy, please contact us by email hello@lecouturestore.com or by phone at +33 7 56 98 18 77.