Refund policy

REFUND AND RETURN POLICY

Effective Date: May 15, 2026
Business Days: For purposes of this policy, business days are Monday through Friday, excluding weekends (Saturday through Sunday) and U.S. federal holidays.
Operated by: Le Couture Store LLC, a Wyoming Limited Liability Company

Our Commitment

Every order is produced individually for you. We review quality at each stage of production. If something is not right with your order, we are here to make it right.

Return Window

You must initiate your return request within 40 days of delivery for eligible items, as confirmed by carrier tracking. For eligible non-personalized orders, you may return an item for any reason, including change of mind, within this window. If the 40th day falls on a weekend (Saturday through Sunday) or U.S. federal holiday, the deadline extends to the next business day.

We must receive the item before we can issue a refund.

Eligible Items & Condition

To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition
  • With all original tags and packaging intact
  • Accompanied by proof of purchase (order confirmation or receipt)

If an item does not meet all of these conditions, we cannot accept it for return or refund unless it arrived damaged, defective, or incorrect because of our error. See the Damaged or Defective Items section for details.

Non-Returnable Items

The following are not eligible for return or refund, except as provided in the Damaged or Defective Items section of this policy:

  • Worn, washed, or used items
  • Items returned outside the 40-day return window
  • Items missing original tags or packaging
  • Personalized orders (except as described in the Personalized Orders section)

If an item does not qualify for return, we will contact you and return it to you. Return shipping in this case is at your expense. If you decline return shipping, we may dispose of the item.

Personalized Orders

Some products offer an optional text personalization feature.

  • If no personalization text is submitted — we treat the order as a standard order, and the standard refund and return policy applies.
  • If personalization text is submitted — the order becomes a personalized order. Before production begins, we will email you a personalization layout preview for approval. We do not begin production until you approve the layout. Once you confirm the personalization layout and production begins, the order is final sale.

You cannot return or exchange a personalized order for change-of-mind reasons, incorrect personalization text you submitted, or preference-based reasons such as size or color changes.

If a personalized order arrives damaged, defective, incorrect, or personalized incorrectly because of our error, contact us within 7 days of delivery for the fastest resolution. If a manufacturing defect is not reasonably discoverable at delivery, you may still report it within the 40-day return window. If the issue is confirmed, we will provide a replacement or a full refund.

Replacements & Exchanges

We offer exchanges only for defective or incorrect items — both personalized and non-personalized. We do not offer direct exchanges for change-of-mind reasons such as size or color preference on non-defective items. If you want a different size, color, or style for an eligible non-personalized item, you may return the original item for a refund and place a new order.

To request a replacement, exchange, or return, follow the return initiation steps below and describe the issue in your email. If the issue is due to our error or a confirmed defect, replacement or exchange shipping is free.

Replacement and Exchange Processing:

  • We process approved replacements or exchanges within 2 business days after we receive and inspect the returned item, unless we determine that return shipment is not required.
  • Your replacement will ship at no charge using the same shipping method as your original order.
  • We will send you a tracking number once the replacement ships.
  • If the replacement item is unavailable, we will issue a full refund to your original payment method.

Damaged or Defective Items

If your order arrives visibly damaged, defective, or incorrect, contact us within 7 days of delivery for the fastest resolution.

If a manufacturing defect is not reasonably discoverable at delivery, you may still report it within the 40-day return window. If the issue is confirmed, we will provide a replacement or a full refund.

Please email order@lecouturestore.com with:

  • Your order number
  • Clear photos of the damaged, defective, or incorrect item
  • Photos of the packaging if the item was damaged in transit
  • A description of the issue

Resolution options:

  • Replacement item at no cost
  • Exchange for the correct item, where applicable
  • Full refund to your original payment method

We cover return shipping costs for damaged, defective, or incorrect items and will provide a prepaid return label if return shipment is required.

How to Initiate a Return

  1. Contact us — Email order@lecouturestore.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 1 business day.
  2. Receive your return label — If your return is approved, we will email you a prepaid return shipping label.
  3. Pack & ship — Place the item in its original packaging with all tags intact and affix the provided return label. If we provide a Return Authorization (RA) number, write it clearly on the outside of the package. Drop the package at the carrier location indicated on your return label.

Return shipping is free for eligible returns. No restocking fees apply. We do not deduct fulfillment, handling, restocking, or original shipping charges from refunds for eligible returns.

If a package is returned to sender because of an incorrect or incomplete address, repeated failed delivery attempts, non-collection, or carrier access issues, we will handle the package under the “Undeliverable & Returned Packages” section of our Shipping Policy. Personalized orders remain subject to the personalized-order final-sale rules after production begins.

Refunds

Processing Timeline:
Once we receive your return, we will inspect it and email you our approval or rejection within 2 business days of receipt.

Approved Refunds:

  • We issue approved refunds to your original payment method within 7 business days after we receive and approve your return.
  • If a refund is approved without requiring return shipment, we issue the refund within 7 business days after approval.
  • We will send you an email confirmation when the refund is issued.
  • After we issue the refund, your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Total Refund Timing:
Please allow up to 19 business days from the date we receive your return for an approved refund to appear on your statement. This includes up to 2 business days for return inspection, up to 7 business days for us to issue the refund, and up to 5–10 additional business days for your bank, card issuer, or payment provider to post it.

Refund Amount:
For eligible returns, we refund the full purchase price, including any taxes paid. Return shipping is free for all eligible returns. Items that do not meet the return eligibility conditions will not receive a refund unless they arrived damaged, defective, incorrect, or affected by our error.

Because shipping is free on all orders, we do not deduct shipping charges from your refund or add them to it.

Late or Missing Refunds

If your refund has not posted within the total refund timing described above, please first check your bank or credit card account. If it still has not posted, contact us at order@lecouturestore.com.

Cancellations & Modifications

Cancellation and modification requests are time-sensitive because all orders are made to order. We do not guarantee a fixed cancellation period after an order is placed.

You may request cancellation by contacting us as soon as possible at order@lecouturestore.com. We can cancel your order only if production has not yet begun. Once production begins, the order cannot be canceled.

You may request modifications, including changes to shipping address, size, color, or other order details, by contacting us as soon as possible. Modifications are not guaranteed and can be applied only if the order status still allows the change. For full information, please refer to our Shipping Policy.

Restocking & Return Fees

We do not charge restocking fees for any returns. Prepaid return labels are provided for all eligible returns at no cost to the customer.

Governing Law

This Refund and Return Policy is governed by the laws of the State of Wyoming, United States, and is subject to the terms outlined in our Terms of Service.

Consumer Rights

This policy does not limit or affect your statutory rights under applicable federal or state consumer protection laws. Depending on your state of residence, you may have additional rights beyond those described in this policy.

Policy Updates

We may update this Refund and Return Policy at any time. We will post changes on this page with an updated effective date. The policy in effect at the time you place your order governs your return rights.

Contact & Support

Return Support: order@lecouturestore.com
Main Email: hello@lecouturestore.com
Phone: +1 (914) 292-1969
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM, MT (Mountain Time)
Live Chat: Available during support hours
Principal Business & Mailing Address: Le Couture Store LLC, 4405 Jager Dr. NE, Ste. C4, #3055, Rio Rancho, NM 87144, United States
Important: Please do not mail returns without contacting us first. We provide a prepaid return label for eligible returns, and the label may direct your package to a fulfillment-partner return facility rather than the public mailing address listed above. Items sent without return authorization may be delayed or may not be accepted.