Terms of service

Last Updated: September 10, 2026

Legal Entity: These Terms of Service apply to Le Couture Store LLC, a Wyoming Limited Liability Company, operating the website lecouturestore.com (the "Site").

1. Introduction & Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Site, including the Outfit Designer, our AI-assisted chat services, customer-account features, other interactive or digital features, and any purchases made through the Site.

By visiting or using the Site, using the Outfit Designer or an AI-assisted chat service, creating an account, or placing an order, you agree to be bound by these Terms in full and by any additional feature-specific terms that apply to the feature you choose to use.

Please read these Terms carefully before using the Site. If you do not agree with any part of these Terms, you must not use the Site, use its AI-assisted chat services, or place an order.

These Terms incorporate by reference our Privacy Policy, Shipping Policy, Refund and Return Policy, Payment Policy, AI-Assisted Chat Services Terms of Use, and Outfit Designer Terms of Use & Disclosures, all of which form part of the agreement between you and Le Couture Store LLC when applicable.

Feature-specific terms supplement these Terms. If a feature-specific term conflicts with these general Terms on a matter that is specific to that feature, the feature-specific term controls only for that feature to the extent of the conflict. Product pages, cart information, checkout information, and transaction-specific store policies continue to control purchase-related matters where they are more specific.

Your continued use of the Site following any update to these Terms constitutes your acceptance of the revised Terms.

2. Company Information

Le Couture Store LLC is a limited liability company registered in the State of Wyoming, United States.

• Principal & Mailing Address: 4405 Jager Dr. NE, Ste. C4, #3055, Rio Rancho, NM 87144, United States
• Main Email: hello@lecouturestore.com
• Phone: +1 (914) 292-1969
• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM, MT (Mountain Time)
• Live Chat:Available during support hours

3. Eligibility

By using the Site, you represent and warrant that you are at least 13 years of age. Users under 18 may only use the Site and place orders with the knowledge and consent of a parent or legal guardian, who agrees to be bound by these Terms on their behalf.

By placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law, or that you have obtained the required parental or guardian consent.

We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Site or provide personal information to us. For more information, see our Privacy Policy.

We reserve the right to refuse service to anyone for any reason at any time.

4. Products & Order Processing

Made-to-Order Model

All products sold through the Site are offered on a made-to-order basis. Le Couture Store does not maintain inventory of finished, decorated products. For standard orders, once an order is accepted for processing and payment is successfully completed, the selected item may be submitted for on-demand production and fulfillment. Depending on the product, this may involve applying artwork to an existing blank garment or accessory or completing the item through a cut-and-sew process. Personalized Orders are subject to the approval requirements in Section 5 before production begins.

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept, decline, or cancel any order at our sole discretion, including after an order confirmation has been sent. Reasons may include product unavailability, errors in product or pricing information, suspected fraud, or other concerns identified during order review.

If your order is cancelled after payment has been processed, you will receive a full refund to your original payment method.

Pricing Accuracy & Errors

We make every effort to ensure that product descriptions, prices, promotions, and availability displayed on the Site are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice — including after your order has been submitted. If a pricing or description error is identified after your order is placed, we will notify you and give you the option to confirm the order at the correct price or cancel it for a full refund.

Product Descriptions

We strive to display product colors, materials, and dimensions as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual appearance of the product. Minor variations in color, texture, or finish inherent to the production process are not considered defects.

5. Personalized Orders

Personalization is an optional feature available on select products in our catalog. It is not available on all items.

How Personalization Works

If a product page offers a personalization option, you may choose to submit custom text as part of your order at no additional charge. Submitting personalization text transforms a standard order into a Personalized Order. If you do not submit personalization text, your order remains a standard order and our standard 40-day Refund and Return Policy applies.

Customer Responsibility

You are solely responsible for the accuracy, spelling, and content of any personalization text you submit. Please review your submission carefully before placing your order. Errors in personalization text submitted by the customer — including misspellings, incorrect names, dates, phrases, or other inaccuracies — are not eligible for replacement, exchange, or refund.

Approval, Cancellation & Production

For all Personalized Orders, a layout preview will be sent to you for approval before production begins. We do not begin production until you approve the personalization layout.

You may request cancellation of a Personalized Order before approving the personalization layout, provided production has not begun. Cancellation requests are time-sensitive and must be submitted in accordance with our Shipping Policy.

Once you approve the personalization layout and production begins, the Personalized Order is final sale.

Final Sale — Personalized Orders

Personalized Orders cannot be canceled, returned, or exchanged after layout approval and the beginning of production for reasons including:

• buyer’s remorse;
• incorrect personalization text submitted by the customer;
• preference-based reasons such as size or color changes; or
• a change of mind after layout approval.

This does not limit your rights if the item arrives damaged, defective, incorrect, or personalized differently from the approved text because of our error. In such cases, please contact us at order@lecouturestore.com. We will address the issue in accordance with our Refund and Return Policy.

Content Standards

You agree not to submit personalization content that is unlawful, offensive, defamatory, threatening, obscene, fraudulent, or infringing on a third party’s intellectual property or other rights. We reserve the right to refuse production of personalization content that violates these standards. If we refuse the content and cancel the order before production, we will issue a full refund to the original payment method.

6. Pricing & Payment

Currency

All prices on the Site are displayed and charged in U.S. Dollars (USD). We do not currently offer pricing in other currencies. If your payment method is denominated in another currency, your bank, card issuer, or payment provider may apply its own exchange rate and fees. Those rates and fees are outside our control.

Payment Methods

We accept the payment methods displayed as available during checkout. Current methods may include major credit and debit cards and supported digital wallets. Available payment methods may vary according to the transaction, payment provider, device, issuer, or other eligibility requirements.

The payment methods displayed during checkout control. For current details, please review our Payment Policy.

We do not accept cash, checks, wire transfers, or cryptocurrency.

Payment Authorization

By submitting an order, you authorize Le Couture Store LLC and its payment provider to charge the full order amount to the payment method you select at checkout.

We attempt to collect payment when the order is placed, not when it is dispatched. Your bank or payment provider may initially display the transaction as pending before it is fully completed.

You represent that the payment information you provide is accurate and complete and that you are authorized to use the selected payment method.

Payment must be successfully completed before an order can be accepted for production. Successful payment does not itself guarantee final order acceptance. Orders remain subject to product availability, fraud and security screening, pricing accuracy, and the other order-acceptance conditions described in Section 4.

For Personalized Orders, payment is collected when the order is placed, but production does not begin until you approve the personalization layout.

Sales Tax

Where required by applicable law, sales tax is calculated and added to your order total at checkout based on the applicable delivery address and transaction information. The sales tax amount, if any, is displayed before you complete your purchase.

Pricing Changes and Errors

We may change product prices at any time before an order is placed and accepted. Price changes do not affect orders that have already been accepted, except where a pricing or listing error is handled in accordance with Section 4.

Failed Payments and Verification

If a payment is declined, incomplete, or unsuccessful, the order will not be accepted for production. You may be asked to verify your information, try the payment again, or use another available payment method.

Orders are subject to fraud-prevention and security review. We may delay, decline, or cancel an order that cannot be verified or that we reasonably believe may be fraudulent, unauthorized, unlawful, or otherwise inconsistent with these Terms.

If we cancel an order after a completed payment has been collected, we will issue a full refund to the original payment method. If the payment has not settled, the transaction may instead be voided, reversed, or released by the payment provider.

For complete information concerning payment security, authorization holds, refunds, cancellations, and payment processing, please review our Payment Policy.

7. Shipping & Delivery

We ship exclusively within the United States, including Hawaii and Alaska. We do not offer international shipping at this time. We are currently unable to ship to U.S. military addresses, including APO, FPO, and DPO addresses, or to U.S. Territories such as Puerto Rico, Guam, and the U.S. Virgin Islands.

Standard shipping is free on all orders. We do not add shipping charges at checkout.

Standard Orders

For non-personalized orders, estimated total delivery time is generally 5–14 business days. This consists of approximately 2–5 business days for processing and production, followed by approximately 3–9 business days for carrier transit.

The estimated period begins on the order date if the order is placed before the applicable business-day cutoff time. Orders placed after the cutoff time, on weekends, or on U.S. federal holidays begin processing on the next business day.

Personalized Orders

For Personalized Orders, the estimated 5–14-business-day processing and delivery period begins after you approve the personalization layout. Time spent waiting for your layout approval is not included in that estimate.

Delivery Estimates

All processing and delivery timeframes are estimates, not guarantees. Orders shipped to Hawaii or Alaska may occasionally require additional transit time depending on carrier routing.

If we become aware that we cannot ship within the applicable estimated processing period, we will provide notice and the options described in our Shipping Policy and required by applicable law.

For complete information about business days, cutoff times, processing, tracking, delays, cancellations, modifications, undeliverable packages, shipping restrictions, and carriers, please review our Shipping Policy.

8. Returns & Refunds

Our complete Refund and Return Policy is incorporated into these Terms by reference.

Standard Orders

For an eligible non-personalized order, you must initiate your return request within 40 days of delivery, as confirmed by carrier tracking. Eligible non-personalized items may be returned for any reason, including change of mind, subject to the conditions in our Refund and Return Policy.

Unless an item arrived damaged, defective, or incorrect because of our error, returned items must be unworn, unused, in their original condition, with all original tags and packaging intact, and accompanied by proof of purchase.

Return shipping is free for eligible returns, and we do not charge restocking fees.

Personalized Orders

As described in Section 5, Personalized Orders are final sale once you approve the personalization layout and production begins. They cannot be canceled, returned, or exchanged after that point for change-of-mind reasons, customer-submitted personalization errors, or preference-based reasons such as size or color changes.

This final-sale restriction does not apply where a Personalized Order arrives damaged, defective, incorrect, or personalized differently from the approved text because of our error.

Damaged, Defective, or Incorrect Items

If an item arrives visibly damaged, defective, or incorrect, please contact us at order@lecouturestore.com within 7 days of delivery for the fastest no-cost resolution.

If a manufacturing defect was not reasonably discoverable at delivery, you may report it within the applicable 40-day return window.

If the issue is confirmed, available remedies may include a replacement, an exchange for the correct item where applicable, or a full refund to your original payment method, as described in our Refund and Return Policy.

For complete eligibility requirements, return instructions, return labels, inspection procedures, replacement processing, and refund timing, please review our Refund and Return Policy.

9. Intellectual Property

Ownership

All content on the Site — including but not limited to text, product descriptions, images, graphics, logos, design elements, and the overall visual presentation — is the property of Le Couture Store LLC or its content suppliers and is protected by applicable US copyright, trademark, and intellectual property laws.

Restrictions

Except where a Site feature or feature-specific terms expressly permit limited saving or sharing, you may not reproduce, distribute, modify, display, perform, republish, download, store, transmit, or commercially exploit content from the Site without our prior written permission. For example, the Outfit Designer may expressly permit you to save and noncommercially share a generated Outfit Designer preview image or a restorable shared-look link as described in the Outfit Designer Terms of Use & Disclosures. Unauthorized use outside an express permission may violate copyright, trademark, and other applicable laws and could result in legal liability.

Trademarks

Le Couture Store’s name, logo, product and service names, designs, and slogans are trademarks of Le Couture Store LLC or its affiliates or licensors. You may not use these trademarks without our prior written permission, except where such use is permitted by applicable law.

User-Submitted Content

You may submit content through the Site, including product reviews, ratings, photographs, personalization text, support messages, chat communications, feedback, suggestions, and other information or materials. You retain ownership of any intellectual property rights that you hold in content you submit.

For purposes of these Terms, user-submitted content is divided into Public Content and Private Content.

Public Content

Public Content includes product reviews, ratings, photographs, comments, or other materials that you intentionally submit for publication or public display through the Site or an associated review service.

By submitting Public Content, you grant Le Couture Store LLC a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, publish, distribute, and make reasonable technical modifications to that content as necessary to operate the Site, display the content in connection with the relevant product or service, administer customer reviews, and promote the content through Le Couture Store-owned or controlled channels.

This license permits us to use service providers, such as a review platform or website-hosting provider, to process and display Public Content on our behalf. It does not transfer ownership of your Public Content to Le Couture Store LLC.

Unless we obtain additional permission from you, we will not use your private information, personal likeness, or customer-submitted photographs in paid advertising outside the Site solely because you submitted a product review.

You may share honest opinions about Le Couture Store, our products, or our services, including opinions that are critical or negative. Nothing in these Terms is intended to restrict rights protected by the Consumer Review Fairness Act or other applicable law.

Private Content

Private Content includes personalization text, order-related communications, support messages, AI-assisted chat communications, attachments, contact information, and other content that you submit for a private transaction, service, or customer-support purpose rather than for public display.

By submitting Private Content, you grant Le Couture Store LLC and its applicable service providers a limited, non-exclusive license to access, store, reproduce, transmit, adapt, and otherwise process that content only as reasonably necessary to:

• process, produce, personalize, fulfill, and deliver your order;
• prepare and send personalization layout previews;
• provide customer support and respond to your requests;
• operate the Site and its AI-assisted chat services;
• prevent fraud, misuse, security incidents, or policy violations;
• maintain appropriate transaction, support, and legal records; and
• comply with applicable law and enforce our Terms and policies.

Private Content is not licensed to us for general advertising or promotional use. If we wish to use Private Content for a testimonial, advertisement, social-media post, or other promotional purpose, we will request separate permission where appropriate.

Our collection, use, disclosure, and retention of personal information contained in Public Content or Private Content is further described in our Privacy Policy.

Feedback and Suggestions

If you voluntarily submit ideas, recommendations, suggestions, or other feedback about the Site, our products, or our services, you grant Le Couture Store LLC a non-exclusive, perpetual, worldwide, royalty-free license to use, reproduce, modify, implement, and otherwise use that feedback for lawful business purposes without compensation or attribution to you.

This feedback license does not apply to personalization text, private customer-service communications, order information, or personal information except as otherwise described in these Terms and our Privacy Policy.

Your Responsibilities

By submitting content, you represent and warrant that:

1. you own the content or have the rights and permissions necessary to submit it and grant the licenses described in these Terms;
2. the content does not infringe or violate any copyright, trademark, privacy, publicity, confidentiality, or other right of another person;
3. the content does not contain unlawful, defamatory, fraudulent, threatening, harassing, obscene, malicious, or materially deceptive material;
4. any product review reflects your honest opinion and genuine experience with the product or service being reviewed; and
5. you will clearly disclose any material connection, compensation, free product, discount, incentive, employment relationship, or other benefit connected with a review where disclosure is required by applicable law.

You must not submit a fake review, a review that falsely represents another person’s experience, or content intended to manipulate product ratings or mislead other customers.

Content Moderation

We may, but are not obligated to, review, moderate, refuse, restrict, edit for formatting or technical purposes, or remove user-submitted content where we reasonably determine that the content:

• violates these Terms or applicable law;
• contains another person’s confidential, private, or sensitive information;
• is defamatory, abusive, harassing, obscene, threatening, fraudulent, or infringing;
• contains malicious code, spam, advertising, or irrelevant material;
• is unrelated to the product, service, or customer experience being reviewed;
• is clearly false or misleading; or
• creates a security, legal, operational, or safety risk.

We will not remove, suppress, penalize, or alter the substance of a review solely because it expresses a negative but honest opinion. We may display an appropriate notice where a review was submitted in connection with an incentive or other material relationship.

User-submitted content reflects the views of the person who submitted it and does not necessarily reflect the views of Le Couture Store LLC. To the extent permitted by applicable law, we are not responsible for user-submitted content published by customers or other third parties.

10. Third-Party Brand & Base Product References

Some product pages identify the third-party brand of a base garment or accessory. Such references are used to identify the base product and, where relevant, to clarify sourcing, material, construction, fit, or certification information. Le Couture Store selects the artwork, placement, and product configuration for the listing.

Unless expressly stated otherwise, a third-party brand reference does not indicate affiliation, sponsorship, endorsement, authorization, or partnership between Le Couture Store and that brand. Third-party names and marks remain the property of their respective owners.

Product-specific sourcing and production information is provided in the Brand & Production block where applicable.

11. Prohibited Uses

By using the Site, you agree that you will not:

Fraudulent or Harmful Activity

• Place orders using false, inaccurate, or fraudulent information
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Submit fraudulent payment information or engage in unauthorized use of another person's payment method
• Initiate chargebacks or payment disputes in bad faith

Unauthorized Access & Technical Interference

• Use automated tools, bots, scrapers, or crawlers to access, collect, or copy any content from the Site without our prior written permission
• Attempt to gain unauthorized access to any part of the Site, its servers, or any systems connected to the Site
• Introduce viruses, malware, or any other harmful code to the Site
• Interfere with or disrupt the integrity or performance of the Site or its infrastructure
• Collect or track the personal information of other users

Commercial Misuse

• Resell, redistribute, or commercially exploit any products purchased from the Site without our prior written authorization
• Use the Site or its content for any commercial purpose other than purchasing products for personal use, unless expressly permitted by us in writing
• Reproduce, duplicate, copy, sell, or exploit any portion of the Site or its content

Unlawful or Objectionable Use

• Use the Site for any purpose that is unlawful under applicable federal or state law
• Submit personalization content or user-generated content that is defamatory, obscene, harassing, threatening, or infringing on the intellectual property rights of any third party
• Transmit unsolicited commercial communications including spam, junk mail, or chain letters
• Violate any applicable local, state, federal, or international law or regulation in connection with your use of the Site

We reserve the right to terminate or restrict your access to the Site at our sole discretion if we determine that you have violated any of these prohibitions, without notice and without liability to you.

12. Termination

We may terminate or suspend your access to the Site or any part thereof at our sole discretion at any time, without notice, including if we determine that you have violated these Terms or any applicable law.

Upon termination, you will remain liable for all amounts properly due up to and including the date of termination. Any provision of these Terms that by its nature should survive termination will continue to apply, including but not limited to provisions concerning Intellectual Property, User-Submitted Content, Disclaimer of Warranties, Limitation of Liability, Indemnification, Legal Proceedings, Governing Law and Venue, and Severability.

13. Third-Party Links, Services & AI-Assisted Chat

The Site is powered by and integrated with various third-party platforms and services, including Shopify for our e-commerce platform, online-store functionality, Shopify Inbox, and the Shopify Inbox Agent; Stripe for payment processing; Netlify for hosting and serverless infrastructure supporting certain Site features; OpenAI API for response generation through our Custom AI Shopping Assistant; Upstash for rate limiting and related anti-abuse infrastructure; Google reCAPTCHA for bot and abuse prevention; Resend for transactional email delivery connected with certain chat features; Google for analytics and advertising; Meta for advertising and social commerce; Pinterest for advertising and product-catalog functions; Judge.me for customer reviews; and our production, fulfillment, and shipping partners.

The collection, use, processing, disclosure, and retention of personal information in connection with these providers and services is described in our Privacy Policy.

Links to third-party websites or services may also appear on the Site. We are not responsible for the privacy practices, terms, content, accuracy, security, or availability of third-party websites or services. Accessing a third-party website or service through the Site is done at your own risk. You should review the applicable terms and privacy policies before using a third-party service.

The inclusion of a third-party link, integration, platform, or service on the Site does not imply that Le Couture Store LLC is affiliated with, sponsored by, endorsed by, or responsible for that third party, except where we expressly state otherwise.

Outfit Designer

The Outfit Designer is an optional interactive styling feature that lets you coordinate compatible store products, apply exact product variants to a simplified character preview, review a look, save an image, create a restorable shared-look link, and add selected variants to the Shopify cart.

The Outfit Designer is a planning and visualization tool, not a fit, sizing, body-measurement, tailoring, or virtual try-on guarantee. Its character and pixel-based garment representations are simplified and do not reproduce exact fit, proportions, drape, texture, print or embroidery placement, fabric behavior, or real-world color.

Use of the Outfit Designer is subject to the separate Outfit Designer Terms of Use & Disclosures. Information about browser-session storage, permitted analytics, persistent shared-look links, generated preview images, and related service-provider processing is described in our Privacy Policy.

Product pages, cart information, and checkout remain the controlling sources for current product details, availability, selected variants, price, quantities, and purchase terms.

Custom AI Shopping Assistant

Our independently operated Custom AI Shopping Assistant uses third-party infrastructure and service providers, which may include Netlify, OpenAI, Upstash, Google reCAPTCHA, and Resend.

These providers may process chat messages, generated responses, technical metadata, rate-limit information, verification signals, and, where you voluntarily provide it or request a related feature, your email address and chat-related follow-up content.

The Custom AI Shopping Assistant is an informational shopping and customer-support tool. It cannot place or modify orders, add products to your cart, apply discounts, process payments, approve returns, issue refunds, or guarantee product availability, delivery times, product suitability, or a particular customer-service outcome.

Shopify Inbox Agent

Shopify powers the Shopify Inbox chat service and the Shopify Inbox Agent available through our online-store chat widget.

The Shopify Inbox Agent may use information from our product catalog, inventory, store policies, pages, Knowledge Base, and other store content to answer customer questions and provide shopping assistance. It may also use or cite public web search results as a secondary source for certain product-adjacent information.

Depending on the functionality available and our current Shopify Inbox configuration, the Shopify Inbox Agent may answer questions about product details, availability, and pricing; recommend products; help signed-in customers look up existing orders; add recommended products to a shopping cart; and transfer conversations to our staff.

Visitors may begin a conversation without signing in. Personalized features and order lookups are available only after the customer signs in through the applicable Shopify customer-account process.

Adding a product to a shopping cart does not place an order, reserve inventory, guarantee availability or pricing, complete checkout, or authorize payment. You must review your cart, provide the required information, and complete checkout before an order is submitted.

When a conversation is transferred to our staff, the previous AI-generated conversation context may be made available to the staff member so that the inquiry can be reviewed and continued.

Shopify processes customer data, including chat communications, to generate responses and improve the quality of the Shopify Inbox Agent over time, as further described in our Privacy Policy.

AI-Generated Information

Responses generated by either AI-assisted chat service are produced automatically and may contain errors, omissions, inaccurate interpretations, fabricated information, or outdated information.

Product descriptions, prices, discounts, availability, product options, delivery estimates, store policies, order information, and other purchase-related details should be verified through the relevant product page, cart, checkout, customer account, order confirmation, official policy page, or our staff before you rely on them.

An AI-generated response does not modify an order, approve a return or refund, create a discount, amend a policy, waive a requirement, or create a binding promise or contractual commitment on behalf of Le Couture Store LLC. Our staff may correct, clarify, supplement, or supersede an AI-generated response.

Use of either service is subject to our separate AI-Assisted Chat Services Terms of Use.

14. Disclaimer of Warranties

THE SITE, ITS DIGITAL FEATURES, AI-ASSISTED CHAT SERVICES, CUSTOMER-ACCOUNT FUNCTIONS, AND OTHER ONLINE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LE COUTURE STORE LLC DISCLAIMS WARRANTIES RELATING TO THE OPERATION OR AVAILABILITY OF THE SITE AND ITS DIGITAL SERVICES, INCLUDING BUT NOT LIMITED TO:

• warranties that the Site or any digital service will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• warranties regarding the accuracy, reliability, completeness, or timeliness of Site content or automatically generated information; and
• warranties that use of the Site or its digital services will produce a particular result.

We do not warrant that responses, recommendations, order-related assistance, or other information generated by an AI-assisted chat service will always be accurate, complete, current, suitable, uninterrupted, or free from errors. You are responsible for verifying material purchase and order information through the applicable product page, cart, checkout, customer account, order confirmation, official policy, or our staff.

We likewise do not warrant that the Outfit Designer preview, generated preview images, session recovery, shared-look links, product imports, compatibility filtering, promotional progress indicators, or other optional Outfit Designer functions will always be exact, current, uninterrupted, error-free, or compatible with every browser or device. The feature-specific limitations and disclosures in the Outfit Designer Terms of Use & Disclosures apply in addition to this Section.

We make reasonable efforts to describe and display our physical products accurately. Remedies available for products that arrive damaged, defective, incorrect, materially different from their description, or personalized incorrectly because of our error are described in our Refund and Return Policy.

Nothing in this Section excludes or limits any express commitment stated in these Terms or our Refund and Return Policy, or any warranty, remedy, statutory right, or liability that cannot lawfully be excluded or limited.

Some jurisdictions do not allow the exclusion or limitation of certain warranties. In those jurisdictions, the exclusions in this Section apply only to the maximum extent permitted by applicable law.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LE COUTURE STORE LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCTS PURCHASED THROUGH IT — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, REPLACEMENT COSTS, OR BUSINESS INTERRUPTION — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

To the fullest extent permitted by applicable law, this Section also applies to claims arising from or related to optional Site features, including the Outfit Designer, its previews, saved images, shared links, session recovery, product imports, promotional indicators, and cart-synchronization functions. Nothing in this paragraph limits rights or remedies that cannot lawfully be limited.

Some jurisdictions do not allow the limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in full. In such cases, our liability is limited to the maximum extent permitted by applicable law.

16. Force Majeure

To the fullest extent permitted by applicable law, Le Couture Store LLC will not be liable for a delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to:

• natural disasters, severe weather, epidemics, or pandemics;
• war, terrorism, civil unrest, sanctions, embargoes, or government actions;
• labor disputes, strikes, or lockouts;
• carrier disruptions or failures of shipping, payment, hosting, technology, or other third-party service providers;
• internet, utility, or telecommunications failures;
• supplier, production-partner, or manufacturer delays; or
• other events that could not reasonably have been prevented or controlled by us.

During such an event, only the obligations directly affected by the event may be delayed or suspended, and only for the period reasonably necessary to address the effect of the event.

Nothing in this Section eliminates or limits our obligation to provide a delay notice, request or obtain consent to a revised shipping date, cancel an unshipped order, or issue a refund where required by applicable law or our Shipping Policy.

This Section does not limit any statutory rights you may have regarding delayed, unshipped, lost, damaged, incorrect, or undeliverable orders.

17. Indemnification

You agree to indemnify, defend, and hold harmless Le Couture Store LLC and its members, managers, employees, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses — including reasonable attorneys' fees — arising out of or related to:

• Your use of or access to the Site
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you submit to the Site, including personalization text or reviews
• Your infringement of any third-party rights, including intellectual property rights

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced by such failure. We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses. We will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

18. Informal Dispute Resolution

Before starting a formal legal proceeding, we encourage you to contact us so that we have an opportunity to understand and attempt to resolve the issue.

You may send a written dispute notice to hello@lecouturestore.com with the subject line “Dispute Notice.” Your notice should include:

• your name and contact information;
• the applicable order number, if any;
• a description of the issue or claim;
• the resolution you are requesting; and
• any information reasonably necessary for us to review the matter.

We will review the notice and attempt to respond within 30 days after receiving sufficient information to evaluate the dispute.

This informal process is intended to encourage efficient resolution but does not require either party to waive legal rights, agree to a settlement, or delay a claim where immediate relief is reasonably necessary or where a filing deadline may expire.

Any mediation may take place only if both you and Le Couture Store LLC voluntarily agree to it in writing. Unless otherwise agreed, each party will bear its own attorneys’ fees and other expenses associated with voluntary mediation, and mediator fees will be allocated as agreed by the parties.

19. Legal Proceedings & Consumer Rights

If a dispute cannot be resolved informally, either party may bring an eligible individual claim in small claims court or pursue the claim in another state or federal court that has lawful jurisdiction over the dispute and the parties.

These Terms do not require arbitration. They also do not waive any right to a jury trial, class proceeding, representative proceeding, public injunctive relief, or other procedure or remedy that is available and cannot lawfully be waived under applicable law.

Claims are subject to the statutes of limitation and other filing deadlines established by applicable law. These Terms do not impose a separate contractual one-year deadline for bringing a claim.

Nothing in these Terms limits your right to submit a complaint to a government agency, regulator, Attorney General, consumer-protection authority, payment provider, or other entity authorized to receive or investigate consumer complaints.

20. Governing Law & Venue

These Terms and any dispute arising out of or related to them or your use of the Site are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

This choice of law does not deprive you of any mandatory consumer protection, statutory remedy, or other right provided by the law of your state of residence that cannot lawfully be waived by agreement.

Subject to applicable law, a legal proceeding may be brought in any state or federal court that has lawful subject-matter jurisdiction and personal jurisdiction over the parties.

Where applicable law permits the parties to select a forum, proceedings involving Le Couture Store LLC may be brought in the appropriate state or federal courts located in Wyoming. However, nothing in these Terms requires a consumer to bring a claim exclusively in Wyoming where applicable law permits or requires the claim to be brought in another jurisdiction.

21. Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent. Any such attempt will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations under them without your consent or prior notice to you — for example, in connection with a merger, acquisition, or sale of assets.

22. Export Compliance

You agree to comply with all applicable US export and import control laws and regulations in your use of the Site and purchase of products. You represent and warrant that:

• You are not located in, or a resident or national of, any country subject to a US government embargo or designated as a "terrorist supporting" country
• You are not listed on any US government list of prohibited or restricted parties
• You will not use any products purchased through the Site in violation of any US export laws or regulations

We reserve the right to refuse service or cancel orders to any jurisdiction where we are prohibited from doing business under applicable law.

23. Changes to These Terms

We reserve the right to update or modify these Terms at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required by applicable law or where we deem it appropriate, notify you via email.

Your continued use of the Site following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must discontinue use of the Site.

We encourage you to review these Terms periodically to stay informed of any updates.

24. Severability & Entire Agreement

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, Payment Policy, AI-Assisted Chat Services Terms of Use, and Outfit Designer Terms of Use & Disclosures where applicable, constitute the entire agreement between you and Le Couture Store LLC with respect to your use of the Site, its applicable digital features, and any purchases made through it. They supersede all prior or contemporaneous agreements, representations, warranties, and understandings between you and Le Couture Store LLC regarding the same subject matter.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Le Couture Store LLC.

25. Accessibility

We are committed to making the Site accessible to all users, including those with disabilities. If you experience any difficulty accessing our website or any of our services, please contact us at hello@lecouturestore.com and we will work with you to provide the information or service you need through an alternative communication method that is accessible to you.

For more information about our accessibility practices and commitments, please visit our Accessibility Statement.

26. California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at:

1625 North Market Blvd., Suite N 112
Sacramento, CA 95834

Or by telephone at: (916) 445-1254 or (800) 952-5210.

For privacy-related rights available to California residents under the CCPA/CPRA — including the right to know, access, delete, correct, and opt out of the sale or sharing of personal information — please refer to our Privacy Policy. You may also visit our Do Not Sell or Share My Personal Information page or our Your Privacy Choices page to exercise your opt-out rights.

27. Contact Information

For any questions regarding these Terms of Service, to report violations, or for general inquiries, please contact us:

Main Email: hello@lecouturestore.com
Phone: +1 (914) 292-1969
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM, MT (Mountain Time)
Live Chat: Available during support hours