Contact Us

Get in Touch

We’re here to help with any questions or concerns you may have.

Quick answers? Visit our Frequently Asked Questions page for immediate help with common inquiries about orders, shipping, returns, sizing, and more.

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Contact Information

Legal Name: Le Couture Store LLC

Principal Business & Mailing Address: 4405 Jager Dr. NE, Ste. C4, #3055, Rio Rancho, NM 87144, United States

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM, MT (Mountain Time)

Main Email: hello@lecouturestore.com

Phone: +1 (914) 292-1969

Live Chat: Available during support hours

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Department Inquiries

Orders, Shipping & Returns
order@lecouturestore.com

Client Services & Styling Advice
service@lecouturestore.com

Sustainability Initiatives
sustainability@lecouturestore.com

Career & Capabilities
career@lecouturestore.com

Accessibility Assistance
Visit our Accessibility Statement or email hello@lecouturestore.com

Media Inquiries
Visit our Press & Media page or email press@lecouturestore.com

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Urgent or Time-Sensitive Issues

We prioritize the following and will respond as quickly as possible:

• Order cancellation requests (within 24 hours of placing your order)
• Incorrect shipping address requiring immediate correction
• Payment processing issues or duplicate charges
• Missing or damaged items in a recent delivery
• Account security concerns

For urgent matters, mark your email subject with “URGENT” and include your order number. We aim to respond within a few hours on business days.

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What to Expect

We respond to all inquiries as promptly as possible. For order-specific questions, please have your order number ready. We’re committed to delivering exceptional service and ensuring your experience with Le Couture Store exceeds your expectations.