Our Commitments

Intro

Le Couture Store is more than an online boutique. It is a space built on a few clear commitments: to our clients, to creative talent, and to the climate we all share.
This page is an overview of those promises and a gateway to the chapters where we explain them in detail.

To our clients

We believe luxury should feel effortless, clear and human.
Our client services are built to support you at every step: we help with size, fit and putting a full look together and stay reachable through quick-contact options and weekday support hours. Learn more in Client Services.

To creative talent

Le Couture Store lives through imagery, storytelling and collaboration.
We work with stylists, photographers, digital artists and writers who see fashion as a language and are ready to experiment across mediums. Discover opportunities in Career & Capabilities.

To sustainability and climate

Every order leaves a trace. We acknowledge this and choose to support projects that remove CO₂ from the atmosphere while continuously improving how we pack and ship. Our goal is to grow a climate-aware fashion space where style and responsibility can coexist. Explore our Sustainability page.

To transparency and responsibility

We want you to feel confident in how we operate – from data protection and secure payments to the way we handle questions, orders and returns.
Our policies are written in clear, straightforward language and updated as Le Couture Store evolves, so it is easy to understand how we work behind the scenes. Read more in our Privacy Policy page.

If you ever have questions about any of these commitments, you can reach us at hello@lecouturestore.com or explore the dedicated sections linked above.

Accessibility Commitment

We believe fashion should be accessible to everyone. Le Couture Store is committed to ensuring our website is accessible to people with disabilities. We continuously work to improve the user experience for all visitors and aim to conform to WCAG 2.1 Level AA accessibility standards.

We've implemented features including keyboard navigation, screen reader compatibility, clear contrast, and descriptive content to ensure an inclusive shopping experience.

If you experience any difficulty accessing our website, please contact us at hello@lecouturestore.com or call +1 (914) 292-1969. We will work with you to provide the information or service you need through an alternative accessible method.

Read our full Accessibility Statement here