Frequently Asked Questions

Shipping

1. What is the delivery time for my order?

Orders are processed within 1–2 business days. Delivery usually takes 7–14 business days.

2. How much does shipping cost?

We offer Free Shipping on all orders.

3. Do you offer international shipping?

Yes, currently we are covering all the countries possible. Please go to the checkout and try to select your country.

4. Can I track my order?

Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.

Return and Refund

1. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.

2. What should I do if I receive a damaged product?

If your item arrives damaged, please email us at hello@lecouturestore.com within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.

3. When will I get my refund?

Your Refund will be processed and sent to your payment method within 10 business days after accepting the return.

4. Do you charge any restocking fee?

No, we don't charge any restocking fee on our products.

Exchange & Cancellation

1. Do you accept exchanges?

We do not offer exchanges at this time. If you wish to take another item, simply return your original item for a refund and then place a new order for the item you want.

2. Can I cancel my order?

Yes, you can cancel your order before it's shipped. Otherwise, you have to follow the return process.

General 

1. Which payment methods do you accept?

You can see the Payment icons at the bottom of the website.

We currently accept the following payment methods: (American Express, Diners Club, Discover, Google Pay, JCB, MasterCard, PayPal, Visa)

2. How can I contact you?

Our customer service is available Monday to Saturday, from 9:00 a.m. to 6:00 p.m. If you have a problem, please contact us; we answer within 24 hours.

  • Physical Address: 10 Rue de Penthièvre, 75008 Paris, France
  • Phone: +33 7 56 98 18 77
  • Email: hello@lecouturestore.com